Handling all calls through one office, our experienced technical support can often resolve issues over the telephone and get you operational immediately. Where an engineer visit is still needed, they will progress the call to arrange for an engineer to attend. With the complete team here to help, we give you the support and back-up you need.
We are one of the leading companies in the industry for our response times and technical support and we are proud of our 100% guaranteed response for our contract customers. Our engineers are fully equipped in VW Transporter vehicles which are fully signed for ease of recognition and access onto site. A comprehensive range of commercial spares are carried and we also hold stocks of general spares on components such as belts, hoses, nozzles, safety break swivels and couplings. Our engineers look to carry out a repair as a ‘one visit’ fix as much as possible, helping to keep costs down and to get your site operational as quickly as possible.
In conjunction, we can supply spares at the time of our visits or arrange for parts to be despatched direct out to a site, to give the customer a stock holding of general spares they may need.
Stock spares are offered on NEXT DAY delivery and this can be sent direct to site for your maintenance team to fit, should a damaged nozzle or activated safety break coupling replacement be needed during a busy refuelling period. This gives significant cost savings with no call-out charge and down-time for your refuelling operation.
We hold records on each site and can provide information on site specific spares. We also have a comprehensive on-line catalogue to help you review and browse the products you may need.